Ladies and Gentlemen, dear visitors!
Regretfully we see ourselves compelled by the present situation concerning the coronavirus to cancel all performances up to and including 19 April 2020. Here we are acting in accordance with the Senator for Culture and Europe, Dr. Klaus Lederer, who has cancelled all planned performances of the state theatres, operas and concert halls in Berlin for the time being until the end of the Easter holidays, that is until 19 April 2020. Tickets for the performances that have already been paid will be refunded. To request a refund, we ask you to provide the information below so that we can process your request as soon as possible.
With respect to our calendar for May, we have regretfully had to cancel the premiere of Pyotr I. Tchaikovsky’s THE QUEEN OF SPADES, scheduled for the 9th May – and will post up the new date of the premiere in due course. This has sadly been necessary, as the current regulations relating to gatherings make it clear that all of our departments would be prevented from preparing and rehearsing for the event. With the premiere postponed, all other performances of THE QUEEN OF SPADES scheduled for May have also been cancelled. As already announced in respect of performances up to 19th April, the price of any tickets purchased will be reimbursed. Depending on how the situation evolves, performances of other works will be scheduled to fill THE QUEEN OF SPADES dates. Details will be provided in good time.
If you bought your tickets through a visitor organization or eventim.de or through an external pre-sale point, please return them there.
Please find our online form here.
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Choose from one of these options ...
1 > Credit to my customer account
You would like a refund to the value of the ticket price as a credit to your customer account. You can use the credit for future ticket purchases.
2 > Ticket price to be reimbursed
You can return your tickets free of charge and receive a full refund. Send us the completed form with your customer and order number or contact us by phone at T +49 30 343 84 343. If you have paid for your tickets by phone or online by credit card, we will charge the amount back to your credit card. Otherwise we ask you to provide your bank details (IBAN) for the return transfer. Please understand that the reverse transaction may take some time, approx. 4 to 8 weeks. >>> How to find your order number.
3 > Donate the amount
You would like to donate the amount worth the ticket price in favour of project work of the Young German Opera for children and young people during the holidays and you waive any repayment. In return you will receive a donation receipt.
After having sent the completed form to our ticket service, you will receive a copy of the form by email as confirmation of receipt. Please allow a processing time of approx. 4 to 8 weeks - thank you for your understanding.