Ladies and Gentlemen, dear visitors!
On 22nd April, the new directive issued by the State of Berlin prohibiting large public events due to the SARS-CoV-2 pandemic takes effect. As a result no events, regardless of size, will be taking place at the Deutsche Oper Berlin until after 31st July 2020.
This means that our 2019/20 season has come to an untimely end. We are sincerely grateful for your support and have treasured our shared experiences of fine musical theatre over recent months. We hope to see you again soon. Dietmar Schwarz: “I join the entire Deutsche Oper Berlin team in expressing deep regret over the cancellation of our May and June events, which were to include the hotly anticipated launch of our RING OF THE NIBELUNG cycle, conducted and directed by our formidable duo, Donald Runnicles and Stefan Herheim, and the premieres of Rued Langgaard’s ANTIKRIST and Peter I. Tchaikovsky’s THE QUEEN OF SPADES, which were cancelled on 12th and 25th March. We sincerely hope to soon be in a position to present all the works that we have been planning and preparing over these weeks and months. We are firm believers that art will be all the more important to us as human beings during, and above all after, this difficult period – both as a way of making sense of what we have been through and of shaping our outlook for the future.”
We will notify you as soon as we can of our plans for the 2020/21 season, modified to take account of the current situation, our digital offerings on the website and the new date for advance ticket sales.
We miss you all and are extremely sad about the demise of our intensively rehearsed and eagerly awaited performances, some of which have been in the pipeline for 2 years. We look forward to seeing you again at your (and our) Deutsche Oper Berlin!
Our ticket sales team is under great strain due to the cancellations and is working flat out processing ticket reimbursements. We can only ask for your patience and understanding at this difficult time. Please direct any queries to us by phone on +49 30 343 84 343, by email to firstname.lastname@example.org or in person from 27th April at our on-site box office, which is open from Monday to Friday (excl. Bank Holidays) between 12 noon and 7pm.
For ticket reimbursements, please fill out the following Returns Form by 31st July 2020 at the latest. We are especially grateful to any patron choosing the voucher or the account-crediting option.
The form is also expressly for the use of patrons who bought tickets on site without providing customer details.
Note to our subscribers: We are taking the liberty of cancelling your tickets for the affected performances and crediting your account by an amount that is proportionate to the value of discounted tickets. The credited sum can be used for future ticket purchases. Should you wish to renew your subscription for the 2020/21 season, we will deduct the credited sum from the price.
Patrons who bought tickets via a third-party organisation (e.g. eventim.de) or an alternative ticketing outlet should contact the relevant agent direct.
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Choose from one of these options ...
1 > Credit to my customer account
You would like a refund to the value of the ticket price as a credit to your customer account. You can use the credit for future ticket purchases.
2 > Ticket price to be reimbursed
You can return your tickets free of charge and receive a full refund. Send us the completed form with your customer and order number or contact us by phone at T +49 30 343 84 343. If you have paid for your tickets by phone or online by credit card, we will charge the amount back to your credit card. Otherwise we ask you to provide your bank details (IBAN) for the return transfer. Please understand that the reverse transaction may take some time, approx. 4 to 8 weeks. >>> How to find your order number.
3 > Donate the amount
You would like to donate the amount worth the ticket price in favour of project work of the Young German Opera for children and young people during the holidays and you waive any repayment. In return you will receive a donation receipt. [further information on the purpose of the donation]
After having sent the completed form to our ticket service, you will receive a copy of the form by email as confirmation of receipt. Please allow a processing time of approx. 4 to 8 weeks - thank you for your understanding.