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Our Hygiene regulation

 

Obligatory identification and personal data

The acquisition of your contact details (first and last name, full address or email address and telephone number) when you purchase a ticket serves to enable health authorities to trace and break chains of infection more quickly in the event of any infections. If you buy tickets for other people, you are obliged to provide their personal data as well.

Please note that tickets are non-transferable in the current pandemic situation. If you have any questions, please contact the box office or use the telephonic ticket-hotline on +49 30 343 84 343.

During the evening of the event, all visitors are obliged to carry their identity cards with them and present the same upon request at the entry gate when buying tickets at the box office.

 

Ticket purchase

The tickets can be purchased in advance and online. Payments at the box office should mainly be cashless.

 

Box office

For performances in the large hall, the evening box office opens one hour before each performance in the box office hall of the Deutsche Oper Berlin. At the box office, you will only receive tickets for the performance on that evening; you cannot make any advance bookings for other performances at this time. To make other bookings, you can use the box office times from Monday through Saturday from 12:00 hrs onwards.

 

Access restrictions

Please understand that in view of the current pandemic situation, it is not possible to attend performances of the Deutsche Oper Berlin in the following cases:

Access to the events is not possible for persons who are infected with COVID-19 or show symptoms that are typical for a COVID-19 disease. Based on the information provided by the Robert Koch Institute, typical symptoms of COVID-19 disease are fever, cough and sore throat as well as a loss of sense of smell and taste.

Persons who have had contact with a person who has been diagnosed with COVID-19 disease within the previous 14 days are also not allowed to attend Deutsche Oper Berlin events. This exclusion does not apply to persons who have professional contact with COVID-19 patients, provided that the applicable safety measures could be observed.

Furthermore, visitors suffering from an upper respiratory tract infection are not allowed to participate in the events.

If it is not possible to attend your desired performance for one of the above reasons, tickets that are already purchased can be cancelled at the box office or by calling the ticket-hotline at least two hours before the performance.



 

Minimum distances between seats

In order to allow a larger number of visitors to visit the Deutsche Oper Berlin than previously, the seating plan for performances from 27 September, 2020 onwards has been changed in agreement with the Senate Department for Culture so that there is a minimum distance of 1 meter between the individual seats. For the preceding performances, which are already on advance sale, the minimum distance between seats will continue to be 1,5 meters. We will ensure that the necessary minimum distances are maintained by blocking the corresponding seats.

 

Mouth and nose cover

Within our opera house it is mandatory to wear a mouth and nose cover. You are allowed to take off the mouth-nose cover on the seats during the performance in the performances taking place until 26 September. As of 27 September, the obligation to wear a mouth-nose cover also applies to your seat, so that even if the minimum distance between seats is slightly reduced, the necessary protection against infection is maintained.

If it is not possible to wear a mouth-nose-cover due to a health impairment or disability, a medical certificate must be carried along and presented to the admission staff without being asked. Deaf people and their accompanying person who communicate with them and children up to the age of 6 years are also exempt from the obligation to wear a mask.

Visitors who wish to attend performances without mouth-nose cover within the framework of the above-mentioned regulations are requested to book their tickets exclusively via our telephone ticket service.

In the event that you are unable to wear a mouth-nose mask when visiting the Opera House for the above-mentioned reasons, we also draw your attention to the general, in this case increased risk of infection.

 

Compliance with the general rules of hygiene

With consideration for other visitors and our staff, please keep the sneezing and coughing label; please keep sufficient distance from other people (at least 1,5 meters with the exception of the safety distance of 1 meter between seats in the appropriately furnished performances). Our sanitary facilities and disinfectant dispensers are available for comprehensive hand hygiene.

We recommend using the Corona-Warn-App provided by the Robert-Koch-Institute.

 

Program booklets

... if available, are provided for download on the website in advance. Cast list or programme leaflets are available to take home free of charge.

 

Gastronomy

The Deutsche Oper Restaurant and the outdoor restaurants are available to you before and after the performance. The bars in the foyers are currently not open. We request you to observe the hygiene rules in the open areas of the gastronomy as well.

 

You can rest assured

All surfaces and areas on our premises are thoroughly cleaned and disinfected daily. This applies especially to contact surfaces with intensive hand contact.

We implement all medical guidelines given by the state authorities with regard to the contact and cooperation with other persons and constantly monitor compliance with them.

Announcing: the calendar September.

Mathias Bothor / Decca

 

Following an extended period of enforced inactivity, we are delighted to present our programme for the period of time to 26 September. In our current mode of “Open Opera” we are taking our first cautious steps in the direction of business as usual, serving up works encompassing Verdi, Beethoven and Ponchielli, in semi-staged or concertante form and featuring top international stars.
 

 

It goes without saying that all events will be held in strict compliance with the hygiene and distancing regulations in force on the day. This will allow all of us to enjoy evenings at the opera almost as much as we always have and to feel safe in the process.



 

Baby Doll. Klezmer meets Beethoven

We are ringing in Beethoven’s extended anniversary year 2020/21 with a special encounter: Beethoven’s Symphony No. 7 meets real-life stories of refugee women. BABY DOLL is an evening located in the borderlands between symphony concert and klezmer session, between dance, documentary theatre and video installation. We are looking forward to the German premiere of Marie-Ève Signeyrole’s production. The director attracted attention in Germany when being nominated for the FAUST Prize 2019.

4 [Premiere], 6 [2x], 7 Sept. 2020 [main stage]

 

Masterpieces of Italian opera

In September we’re back on the main stage at last, enhancing six of your late-summer evenings with concertante performances of excerpts from masterpieces of Italian opera. 90 minutes of love and hate, hope and despair, featuring such top-notch singers as Etienne Dupuis (instead of Amartuvshin Enkhbat), Saioa Hernández, Christina Nilsson (instead of Elena Stikhina), Jorge de León, Joseph Calleja and Iréne Theorin (instead of Irina Churilova).

12, 13 Sept. 2020 [Verdi-Gala] [main stage]
19, 20 Sept. 2020 [Best of AIDA] [main stage]
25, 26 Sept. 2020 [Best of LA GIOCONDA] [main stage]

 

Ticket return Coronavirus (All performances until 31 July 2020 inclusive)

 

Please find our online form here.

The form is also expressly for the use of patrons who bought tickets on site without providing customer details.

Note to our subscribers: We are taking the liberty of cancelling your tickets for the affected performances and crediting your account by an amount that is proportionate to the value of discounted tickets. The credited sum can be used for future ticket purchases. Should you wish to renew your subscription for the 2020/21 season, we will deduct the credited sum from the price.

Patrons who bought tickets via a third-party organisation (e.g. eventim.de) or an alternative ticketing outlet should contact the relevant agent direct.

 This form is not optimized for Internet Explorer. Please use for example the following browsers: Chrome, Firefox etc. or contact the ticket service at T +49 30 343 84 343 or send an e-mail to info@deutscheoperberlin.de.

 

After having sent the completed form to our ticket service, you will receive a copy of the form by email as confirmation of receipt. Please allow a processing time of approx. 4 to 8 weeks - thank you for your understanding.

 

Choose from one of these options ...

1 > Credit to my customer account

You would like a refund to the value of the ticket price as a credit to your customer account. You can use the credit for future ticket purchases.

2 > Ticket price to be reimbursed

You can return your tickets free of charge and receive a full refund. Send us the completed form with your customer and order number or contact us by phone at T +49 30 343 84 343. If you have paid for your tickets by phone or online by credit card, we will charge the amount back to your credit card. Otherwise we ask you to provide your bank details (IBAN) for the return transfer. Please understand that the reverse transaction may take some time, approx. 4 to 8 weeks. >>> How to find your order number.

3 > Donate the amount 

You would like to donate the amount worth the ticket price in favour of project work of the Young German Opera for children and young people during the holidays and you waive any repayment. In return you will receive a donation receipt. [further information on the purpose of the donation]

 

1:1 Concerts... By distance! ...The smallest concert format.


1 Musician, 1 listener, 2 meters distance - the 1:1 CONCERTS defy the corona crisis, create artistic places of power and raise donations for the solidarity support of musicians in need.

 

 



 

Cultural life has almost come to a complete standstill as it has vanished behind digital screens. More than ever, people are in need of genuine personal contact and a commonly and directly shared musical experience, yet the current limitations are likely to stay with us for a long time. With 1:1 CONCERTS we have now created an opportunity for an authentic concert experience that is takes into account all of the current Covid-19 restrictions.

A 1:1 CONCERT features a 10 min. non-verbal 1-to-1-encounter between a listener and a musician. The opening eye contact and ensuing mutual gaze is the impulse for a very personal concert where both sides experience an unprecedented intensity allowing proximity from a distance. The concert attendees do not know who is going to play. Whether they hear a jazz saxophone, a double bass or a baroque flute will come as a surprise. Moreover, the concept explores extraordinary concert venues – concerts can take you to an art gallery, a qiuet backyard, an empty factory hall or an allotment garden. Spaces and venues are provided by private hosts.

This week, Berlin is starting a series of performances at various venues in cooperation with musicians from the Deutsche Oper Berlin Orchestra and other musicians. You will find available dates in the next few days under the link below.

1:1 CONCERTS in Berlin

Donations in favour of project work of the Junge Deutsche Oper for children and young people during the holidays

Young talent is important to us. In the holiday and leisure programmes of the Young Opera, children and young people meet with professional musicians and theatre makers. They invent their own music, build stage sets and write scenes. We give children and young people a space to express themselves, to discover and develop their artistic talents. At the same time they enrich us by contributing their themes and perspectives, by teaching us to see opera with new eyes again and again. You can support this work by donating to the Young Opera's project work for children and young people during the holidays.